Inside Sales Representative

ARAUCO is a global manufacturer of sustainably-produced forest product solutions for construction, industrial, and retail markets. With over 120 facilities worldwide, we manufacture and distribute the industry’s most-comprehensive selection of wood composite panels, premium plywood, millwork, lumber, and FSC-certified wood pulp.

ARAUCO is growing in North America, with innovative manufacturing, state-of-the-art facilities, and a commitment to make a difference in the communities where we are located. We are seeking the right individuals for high-caliber opportunities in manufacturing, supply chain, maintenance, safety, and other related fields. This is a direct-hire role with benefits. We look forward to considering you as part of our team at ARAUCO!

https://na.arauco.com

How does this role fit into the success of our organization?

The Inside Sales Representative is responsible for selling ARAUCO manufactured products through both assigned and newly developed customer accounts. The primary purpose of the position is to develop, maintain, and enhance customer relationships. Additionally, the Inside Sales Representative will act as the primary communication liaison between the assigned customer, ARAUCO North America and ARAUCO operations in Chile. 

This position operates out of our Atlanta, GA corporate office and reports to the Inside Sales Supervisor. This is a hybrid role – three days on site and two days to work from home.

Some responsibilities will include:

• Manage strong business relationships with customers and initiate contact with and/or respond to customer inquiries 
• Manage updated customer price lists, price pages/templates and quotes in conjunction with the Sales Director and Sales Managers  
• Monitor customer performance (sales volumes, margins, problems, etc.) 
• Maintain customer control logs, update daily, and provide weekly shipment/order updates to customers  

• Develop and maintain a comprehensive product knowledge base of ARAUCO products 
• Identify new product opportunities and work with manufacturing to develop programs as needed  

• Understand and sell to the organization’s capabilities and specifications 

• Qualify new accounts from a financial/credit perspective  

• Act as a liaison between the customer and the manufacturing facilities, providing timely and accurate information to both 

• Prepare and enter orders into SAP or other OES 

• Coordinate with operations and logistics for inland quotes, operational issues, and order tracking 
• Process claims, investigate and negotiate a resolution for customer problems (i.e., shipping delays, billing disputes, quality problems) 
• Communicate daily with colleagues in South America 

• Conduct business travel as required 

• Manage Samples activity, including requesting samples from Chile, managing the storage room, inventories, packaging from shipments, and tracking shipments 

What are we looking for?

• Associate's or Bachelor's degree required
• Prefer 2 + years’ experience in inside sales, customer service sales, or similar
• Must have experience in Excel (pivot tables, VLOOKUPS)—needs to be able to work within customer control logs—pull up customers, enters ales orders, update shipments, work with pricing templates 
• Must be a team player—ability to help cross-functionally, as needed 
• Ability to multi-task efficiently and effectively 
• Precise and detail oriented; highly organized 
• SAP and industry knowledge is a plus!

What qualities make a great Arauco Team Member?

• Be Committed to Our Success: We succeed together and are committed to showing up, taking ownership, and doing our best every day.
• Be People Focused: We work as a team to create a safe, positive, collaborative culture.
• Operate with Integrity: We hold ourselves and our teammates accountable to operating honestly, ethically, and reliably.
• Have an Open Mind: We are willing to learn, be flexible, change and innovate to help our business and our people succeed.

What can you expect from working at Arauco?

People are our top priority at Arauco. We pride ourselves on being a global organization, while still having a safe, united, and collaborative environment.  

We are committed to providing a positive experience for our people, by ensuring they feel recognized, valued, developed, empowered, and connected.  

Here are some of the programs and benefits we provide that help us meet that commitment:

• Competitive compensation and bonus structure
• Robust benefits offering, with options to support our employees in every stage of life
• A hybrid schedule with two work from home days per week
• Company 401k contribution of up to 6%
• Quarterly gym reimbursement program
• Three weeks paid vacation, plus three floating holidays
• Team building and company-sponsored social events throughout the year
• Multiple programs to get involved and give back to your community

Arauco is committed to creating an inclusive culture across the organization.

Arauco is an equal opportunity employer to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Additionally, we demonstrate that commitment by preventing and removing barriers for persons with disabilities.  Where it is not possible to remove barriers, Arauco will make efforts to accommodate persons with disabilities in a timely, effective and suitable manner.  If you require any accommodations during the recruitment process, please let us know.